FAQ

An online arcade on real claw machines. You watch a live camera, join a queue, spend a chance, and drop the claw. Catch plush or gifts toward a collection, then claim a prize that can be shipped. There is no cash-out of chances.

Each machine has one player in control at a time. You join the line; when you reach the front you get the pad and Catch button. When your turn ends (win or miss), the next player is promoted. Only one live play session per account — a second login can kick the first.

A chance is a turn token. Starting a game on a live machine deducts chances. You may get free chances on a schedule, and you can buy packs through the shop (Google Play Billing on Android). Unused chances have no cash value and cannot be withdrawn.

If the claw holds the prize through the chute, that play is a win and counts toward the collection for that toy or set. If it slips, it is a miss. Either way the turn is over. Skill and the physical machine both matter; we do not guarantee a catch.

Wins add to a collection with a target count. When you reach the target you can claim the linked reward — a physical gift we ship, or a voucher, depending on the campaign. You provide a delivery address for physical prizes. We track Order → Packed → Shipped → Delivered.

The live view is a camera on the machine. We may also record the play, create a thumbnail, and store the file in cloud object storage (including Amazon S3) for support, fairness, and history. See the Privacy Policy.

The app is not for children under 13. Purchases and prize shipping should be done by someone 18 or older. Ages 13–17 need a parent or guardian to supervise, pay, and receive parcels. Details are in Terms and Privacy.

The policy Google Play should use is https://clawking.in/policy.html. It explains account/device login, gameplay, play videos on S3, purchases, shipping addresses, hosting, children, retention, and deletion. A short redirect also exists at privacy.html.

In the app: Profile → Delete Account → confirm. On the web: https://clawking.in/delete-account.html. You can also email privacy@clawking.in. We verify identity before completing an email request. That page is the URL to paste on the Play Data safety form for account deletion.

Typical Play Data safety coverage for Claw King:

• Account identifiers (user ID, device UUID, optional phone/OTP, name, email, profile photo).
• Gameplay (machines, wins/losses, chances, collection).
• Video recordings of claw plays, uploaded to cloud storage (S3).
• Purchase history via Google Play Billing (we do not store your full card number).
• Shipping address if you claim a physical prize.
• Device/app version and server logs for security and debugging.

We do not sell data for ads. Advertising SDKs are not enabled in the current app. Full list: Privacy Policy.

No. Deleting the account cancels remaining chances. Refunds, if any, follow Google Play’s refund rules, not account deletion. Email support@clawking.in about a specific Play order.